Terms & Conditions

We realise there are a lot of things to consider when booking event personnel, so we have compiled our key terms of service into the handy FAQ format below. If you have any further questions you cannot find the answer for here, please reach out to a member of the team directly at [email protected].

Frequently Asked Questions

What are your rates?

We offer competitive rates across all our personnel, which vary by the level of experience, tickets, time of day and length of the shifts required. Our rate for general site crew is set at £21 per hour, with a 5 hour minimum call time across the board for all our personnel. Security, Crew chiefs, Telehandler/plant drivers and riggers requiring an IPAF ticket start at £23 per hour. The very best way to get a competitive and fair quote is to get in touch by filling out our booking form.

Do your crew have Insurance?

Yes, all our personnel hold public liability insurance through their personal provider, which is continually checked, verified and monitored by our team to ensure that any crew present on a shift are sufficiently covered.

Where are your crew based?

Although the majority of our crew are based in the Greater London / Essex region, we are well-connected and growing all the time. If you have a crewing need for your event anywhere in the UK, fill out the booking form and we will do our very best to accommodate your request.

How do I book crew?

The process is actually as easy as 1, 2, 3!

1. Fill out our booking form which provides a simple and quick way to provide all the details for your event needs.

2. We will get back to you from as little as 2 hours from your form submission time to confirm the costs and availability.

3. Your crew is confirmed as soon as your contract is electronically signed.

How do I pay for crew?

We will send you an invoice once the shift has been completed, with the industry standard 30-day terms imposed. This will include a online-payment link for fast, no-hassle payment.

Please note that the invoices may bear the name and branding of our collective company, That Event Works CIC - Which is our VAT-registered Community Interest Company that encompassess ZebraCrew and our partner projects of Zebra Wellbeing: Event Spaces, and The Enchanted Autumnfest event.

What if I have a really specific request?

If you have an ultra-specific set of requirements for your crew, that you think may not be easily communicated via our booking form, feel free to contact us via email at [email protected] or by telephone to talk us through your event needs. We are always happy to accommodate our clients and have a passion for people who care deeply about creating a perfect vision.

Do you have a minimum booking fee?

We do not have a minimum value in pounds, and pence, but we do value our personnel's time. So we have a minimum call-time of 5 hours, across all roles and rates, to ensure that every shift we pass onto our personnel is viable and worthwhile.

Are there any Per-Diems or added costs?

As a standard, we do not charge any added or hidden costs, and the expectation is that only what is included in the booking contract will be included in the invoice. While specific jobs may only be made possible with accommodation or extensive travel costs, any additional costs or per-diems must be agreed up-front and included in the booking contract. However, we do reserve the right to add costs onto the invoice if there are costs incurred by the crew due to agreed-upon client requests during the shift; for example - if you request the client work additional hours or to make a purchase or payment on your behalf.

Will the crew have x tool or y PPE?

The crew will generally just bring themselves, their attire, and whatever you have requested when making your booking. While site crew, for example, will have Steel-toe boots and a hi-vis jacket as standard - we can only guarantee they are equipped with a tool or brandishing a piece of equipment if it has been agreed upon when making the booking request.